How do I contact customer service?
You can contact one of our Lash Experts Monday – Thursday between 10:00am – 4:00pm EST at info@faithfulllashes.com or (415) 952-7437 (415-9LASHES).

How do I cancel an order?
All orders once placed are finalized and products are not able to edited or changed.  Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as the mailing package is 
unopened and unused.

Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at info@faithfulllashes.com.

If an item may be considered defective, please email  info@faithfulllashes.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 3 calendar days from the date the order is received based on the tracking number. If the product is deemed defective by faithfulllashes.com, you will be eligible for a replacement of the same item.

Customers are responsible for the return-shipping fee, and it is not refundable. There are no refunds only replacements of the same item. Please note, we only accept returns from faithfulllashes.com orders. In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

Processing time is 3-5 business days for regular orders and 1 business day for Rush Handling/Priority orders. All orders placed after 2 pm EST, Fridays, during the weekend and/or Holiday will be processed the next business day.

Refuse Packages
For refuse packages the shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Do you ship internationally?
Yes, we do! Our goal is to lash every country worldwide.

Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is $2.99. We cannot guarantee replacement of lost or stolen packages shipped.

Customers can apply one promotion code per order and promotion codes.
Faithfulllashes.com offers free U.S. shipping on all orders over $50. Free shipping will automatically be applied to your order at checkout when cart value is equal to or over $50 (after discounts and before taxes).